FREQUENTLY ASKED QUESTIONS
How long does it take to process an order?
Orders are typically processed within 1 to 2 business days. Processing includes checking, packing, and sending your orders to the post. Please note that during peak periods, processing times may be longer.
What are the shipping times?
Once your order is processed, shipping usually takes between 3 to 5 business days within the UK, and 5 to 7 business worldwide, depending on your location. Please be aware that delivery times can vary due to factors outside of our control, such as postal delays.
Can I change or cancel my order after I’ve placed it?
If you need to make a change or cancel your order, please contact us immediately. You can do this through our CONTACT page. When sending us a message, please include your order number and the details of your request. We will do our best to accommodate your needs.
Please note that changes or cancellations can only be made if your order has not yet been fulfilled. Once your order has been fulfilled and is ready for shipping, we unfortunately cannot make any changes.
Do you offer international shipping?
Yes, we ship internationally. Shipping cost varies based on your location.
Are your products vegan and gluten-free?
Yes, all of our products are 100% vegan and gluten-free.
What if I want to change another size?
If you find that the size of the product you've bought isn't quite right, we offer a size exchange within 7 days of your purchase.
Please reach out to us through our Contact page as soon as possible to initiate the exchange process.
Please note that customers are responsible for shipping costs associated with returning the item. For more information, please visit our T&C of Sale page.